Blackmoor Vituperative

Note to self: The next time I am in an interview and I am asked if I am willing to provide support to users, do not simply say “Yes: I like working with end users because it helps me understand what the system I am developing is supposed to accomplish for them.” Reason: that answer assumes I am actually DEVELOPING something, rather than acting as a glorified help-desk for poorly designed COTS software.

Second note to self: The next time I am in an interview and I am asked if I am willing to provide support to users, make sure that such support is provided during normal working hours ONLY, and that the portion of my time spent on such support will be no more than 15% (rather 50%-70%).